Welcome to Custom Promo Packaging Inc! These terms and conditions ("Terms") outline the rules and regulations for using our website (www.custompromopackaginginc.com) (the "Website") and the services we offer (the "Services").

By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Website or use the Services.

1. Services :

We provide a platform for customers to design and order custom apparel, including t-shirts, tank tops, hoodies, trousers, bandanas, mugs and caps and etc. You can upload your own artwork or use our design tools to create your custom design.

2. Artwork Guidelines :

You are responsible for ensuring your uploaded artwork meets our quality standards. We recommend uploading files in vector format (e.g., .ai, .eps) or high-resolution raster images (300 DPI or higher).

We reserve the right to reject artwork that we deem inappropriate, offensive, or that violates copyright or trademark laws.

You are solely responsible for any errors or omissions in your artwork, including typos and misspellings. We will try our best to identify these issues, but we cannot guarantee we will catch everything.

3. Order Processing and Turnaround Time :

Once you place your order and approve the final design, we will begin production. Our standard turnaround time is [Number] business days, but this may vary depending on the complexity of your design and current order volume.

Rush order options may be available for an additional fee. Please contact us for more information.

4. Shipping :

We ship orders using US Post. Shipping costs are calculated based on weight, destination, and chosen shipping method.

We are not responsible for delays caused by shipping carriers or customs clearance.

5. Returns and Exchanges :

Due to the custom nature of our products, we generally do not accept returns or exchanges. However, we may make exceptions for defective items or errors on our part.

Please contact us within [Number] days of receiving your order to request a return or exchange. We will require photos of the item and a detailed explanation of the issue.

6. Colors :

We strive to represent garment and print colors as accurately as possible on the Website. However, due to variations in monitor settings and printing processes, there may be slight differences between the colors you see on your screen and the final product.

If you require a specific color match, please contact us to discuss using Pantone colors (additional fees may apply).

7. Intellectual Property :

You retain ownership of your uploaded artwork. However, by using our Services, you grant us a non-exclusive, royalty-free license to use your artwork to produce your order.

We reserve all rights to the Website design, content, and intellectual property.

8. Disclaimers :

We make no warranties, express or implied, regarding the quality, merchantability, or fitness for a particular purpose of our products or services.

We are not liable for any damages arising from the use of our Website or Services.

9. Limitation of Liability :

Our total liability to you for any claim arising out of or related to these Terms will not exceed the amount you paid for your order.

10. Indemnification :

You agree to indemnify and hold us harmless from any claims, losses, damages, and expenses (including attorney's fees) arising out of your use of the Website or Services, or your violation of these Terms.

11. Termination :

We may terminate your access to the Website or Services for any reason, at any time, without notice.

12. Contact Us :

If you have any questions about these Terms, please contact us :
Email : custompromopackaginginc@gmail.